Job Summary
Field‑Based Furniture Planner – Inverness.
Working Conditions
This role is field‑based. You will meet customers in their homes and may have occasional administrative tasks working from home. Travel to an IKEA location may be required for training purposes.
Key Responsibilities
* Book and manage customer appointments and follow up on requests.
* Showcase IKEA’s range and create tailored solutions.
* Stay up-to-date on trends and customer needs to offer relevant solutions.
* Collaborate with in‑store teams for support when needed.
* Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems.
* Deliver KPI targets and conversion from appointment to sale.
* Guide customers through the full journey—from first contact to delivery and installation.
Qualifications
* Solid customer focus and ability to listen effectively and provide solutions.
* Experience in sales and design planning.
* Ability to manage your own diary and organise workload.
* Comfortable meeting KPIs and securing sales conversions.
* High numeracy and ability to use digital tools and systems.
* Interest in home furnishing trends and sustainable solutions.
* Hold a valid driving licence for 2+ years.
What We Offer
* Starting salary £30,000 per annum.
* Company car for work travel.
* Full‑time, 39 hours per week (5 days, evenings/alternate weekends).
* Permanent contract.
* 2 weeks training in Edinburgh store upon joining.
* 15% IKEA discount and access to discount portal.
* Life assurance, enhanced pension contributions, and interest‑free loans.
Equal Employment Opportunity
We welcome applicants from all walks of life, including those with disabilities, and we provide a diverse, inclusive workplace.
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