Salary: Competitive salary plus a 17.5% annual bonus and Veolia benefits.
Grade: 5.2
Hours: 40 hours per week, Mon-Fri
Location: 1 Station Road, Four Ashes, Wolverhampton, West Midlands, WV10 7DG
What we can offer you
* 25 days of annual leave plus bank holidays
* Access to our company/people's pension scheme
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
* 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
* One paid day leave every year to volunteer and support your community
* Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing
* Provide technical support and guidance to quote and technically assess enquiries from customers, contractors, sales representatives and other Veolia divisions including Industrial Services
* Liaise with operational staff, logistics and customers to ensure collections comply with appropriate company procedures and legislative requirements
* Manage customer enquiries efficiently via the Salesforce CRM system
* Liaise with internal and third‑party disposal outlets to ensure competitive rates are agreed
* Have direct contact with internal and external customers, providing guidance on legislation, advice on waste management and assisting customers with their waste disposal requirements
What we're looking for
* Chemistry degree or equivalent qualification
* Previous experience gained within the waste management industry
* Previous experience gained in a customer service role is desirable
EEO Statement
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
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