Overview
As Bereavement Services Manager, you will be responsible for the strategic leadership and operational management of bereavement services across Nottingham. You will lead a dedicated team to deliver respectful, efficient, and cost-effective services that meet the needs of our citizens and align with the Council's values and priorities. You will also play a key role in identifying and securing new commercial opportunities, managing service contracts, and ensuring high standards of performance and customer satisfaction.
Responsibilities
* Lead the development and delivery of bereavement services, including crematorium, cemeteries, and public health funerals.
* Lead the consistent and effective implementation of performance management and service standards to ensure compliance with statutory obligations.
* Drive commercial growth through innovative partnerships and income-generating opportunities.
* Ensure compliance with legal and environmental standards, including the Public Health (Control of Disease) Act 1984 and Environmental Protection Act 1990.
* Promote equality, diversity, and inclusion across all services.
* Collaborate with internal and external stakeholders to support transformation projects and continuous improvement.
* Lead SHEQ (Safety, Health, Environment, and Quality) reporting and planning in conjunction with the Divisional SHEQ Manager.
Qualifications
* A proven track record in managing complex services and delivering outcomes.
* Strong commercial acumen and analytical skills.
* Experience in leading high-performing teams and fostering a culture of empowerment and resilience.
* A commitment to equality, diversity, and inclusion.
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