We are looking for an enthusiastic, hard‑working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis.
We are recruiting to one reception post of 37.5 hours per week. Working days are Monday to Friday 9am – 5pm (non‑negotiable).
Responsibilities
* Receive all patients and visitors and direct them to their correct destination.
* Promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trust’s Values.
* Represent the Trust as the first point of contact in a professional and courteous manner at all times for patients, staff and the general public.
* Communicate and deal effectively with patients, relatives and visitors’ enquiries, including those with hearing, speech or sight impediments and those whose first language may not be English.
* Provide administrative support to the Complaints and PALS teams – duties include data entry, general office duties, taking calls to the PALS service, triaging straightforward queries and escalating more complex issues to the PALS Officers.
* Ensure the reception area is clean, tidy and presentable at all times, reporting any required cleaning or repair work to the relevant helpdesk.
* Calmly manage agitated and distressed members of the public, patients and visitors, advising them of the PALS service to help with their concerns or, if requested, explaining the formal complaints procedure.
Qualifications
* Reliability, flexibility and a friendly disposition.
* Well‑presented, enthusiastic, confident and capable.
* Good team member with excellent administrative, organisational skills, self‑motivation and attention to detail.
* Exceptional communication skills and confident telephone skills.
* Courteous manner in sometimes‑difficult situations.
* Excellent IT skills and ability to work well as part of a team.
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