Job Description
1. Job Title: Internal Sales Executive
2. Job Type: Permanent
3. Hours: Monday - Friday 9am - 5pm
4. Job Location: Shepton Mallet
Are you a confident communicator with a passion for customer service and a knack for lead generation?
SGS is seeking a motivated and enthusiastic Sales Support Executive to join our dynamic team in Shepton Mallet. This is an exciting opportunity for someone looking to develop their career in sales within a fast-paced, B2B environment
This Internal Sales position is focused on driving business growth by supporting the external sales team. You'll play a key role in identifying, researching, and generating new leads, as well as maintaining and expanding relationships
What You’ll Be Doing
5. Lead Generation & Prospecting: Proactively call and email potential clients, uncover new opportunities, and raise awareness of SGS solutions.
6. Market Intelligence: Conduct competitor analysis and monitor industry trends to help shape our strategy.
7. Customer Support: Handle inbound enquiries via phone, email, Teams, and chatbot.
8. Sales Support: Create quotes and proposals, progress leads, and coordinate meetings for the sales team.
9. CRM Management: Maintain and update client records, monitor contract performance, and report on activity using Salesforce.
10. Client Development: Re-engage lapsed clients and explore opportunities within existing accounts.
11. Administrative Duties: Assist with onboarding, document management, and invoice/payment queries.
Why Join SGS
12. Be part of a respected, global brand known for quality and innovation
13. Work alongside a supportive and knowledgeable team
14. Gain exposure to multiple service lines and international markets
15. Opportunity for career growth and ongoing training
Qualifications
Essential Skills & Experience
16. Confident cold caller and natural lead generator
17. Strong commercial awareness and customer service mindset
18. Previous experience in a phone-based, B2B technical or logistics environment
19. Excellent interpersonal, written, and verbal communication skills
20. Self-motivated, well-organised, and able to manage multiple priorities
21. Proficient in MS Office and CRM systems ( Salesforce)
Desirable
22. Background in customs, logistics, or related technical services
23. Experience working with measurable performance targets
24. Customer service or sales administration qualification