IT Field Services Engineer
Location: St Albans
Overview:
Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client.
This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential.
Responsibilities:
* Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team
* Managing assigned field service tickets requiring technical resolution
* Resolving a broad range of technical issues for clients
* Upon occasion providing site based support cover where other team members are on annual leave or absent
* Always taking a quality approach to resolution
* To be mindful of client's pressures and to proactively deliver customer satisfaction
Essential Experience:
1. Windows 7/8.1/10.
2. Solid understanding of Windows, and be able to diagnose/repair common issues
3. Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365)