BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD HYBRID WORKING
Hybrid working on-site will be in their Sheffield offices
Late shift requirements once every 4/5 weeks
Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, theyre seeking a First-Line Team Leader to help them reach their company ambitions.
Bonus scheme / profit shares
Hybrid working
Flexible holiday allowance + birthday off
Employee recognition
A collaborative and supportive company culture
As a Team Leader, youll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. Youll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You'll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your teams professional growth through coaching, development plans, and regular performance reviews.
Experience in Service Desk Support
Software installations & updates, Password resets, Office 365 maintenance and administration, File management and security and Basic network and broadband diagnostics
Please either apply by clicking online or emailing chris.Software installations / Office 365 maintenance and administration / Service Desk Support / Leadership