We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Internal Account Manager Location : Hybrid 1-day in office, Covent Garden About the role: We are looking for an Internal Account Manager (I A M) to join our Knowledge Solutions team at BSI. In this role, you will manage the full lifecycle of an assigned portfolio of subscription customers, ensuring renewal targets are met while identifying opportunities to grow business within existing accounts and acquire new customers. You’ll be working with a diverse portfolio of clients across all sectors who subscribe to BSI or our primary online solution, BSI Knowledge a standards management tool providing access to British and International Standards. This platform helps organizations manage compliance, supply chains, health and safety, business continuity, governance, and quality. This is an exciting opportunity to combine relationship management, business development, and strategic account planning, all while delivering exceptional customer service and supporting the growth of BSI’s Knowledge Solutions business. Responsibilities Managing a portfolio of subscription accounts to ensure timely renewals through phone, email, and face-to-face interactions where required. Providing exceptional customer service and end-to-end resolution of customer queries. Building strong working relationships within client accounts and expanding contact networks to maximize engagement. Identifying cross-sell and up-sell opportunities and collaborating with relevant teams to deliver results. Developing and implementing individual account strategies tailored to each client’s needs. Managing a renewal pipeline and keeping CRM records accurate and up-to-date. Producing monthly and ad-hoc reports for the Inside Sales Manager. Contributing to the overall success of the Sales and Marketing team by supporting team initiatives and projects. Attending exhibitions and conferences as required. To be Successful in the Role You Will Have… Proven experience in account management or sales via telephone, including opportunity identification, negotiation, objection handling, and closing deals. Excellent customer service skills with a drive to exceed expectations. Strong communication skills, both written and verbal, with exceptional English proficiency. The ability to build and maintain relationships at all levels within client organizations. Highly motivated, target-driven, and organized, with strong time management skills. A collaborative team player who can see the bigger picture and share knowledge effectively. A positive, proactive approach with a desire to learn and embrace challenges. Intermediate proficiency in SAP, Salesforce, Word, Excel, and basic skills in PowerPoint. Educated to A-level or equivalent, with GCSEs in English and Mathematics. A dedication to delivering high standards of customer service while protecting the business’s financial interests. Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. LI-MM2 LI-HYBRID About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.