Overview
As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.
Responsibilities
* Discover Clients and their every need, and guide them across the Brand.
* Act as a role model to the team and support the Team Manager in operational duties.
* Proactively reach out to Clients to achieve individual and team goals.
* Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
* Welcome every Client and enhance their experience, advising across all product categories.
* Demonstrate sales leadership and advanced clienteling skills, leveraging available tools to develop and recruit clients and build long‑term relationships.
* Develop the highest standards of Brand and product knowledge.
* Perform as a team‑player, participating in all activities that contribute to the store’s overall objectives.
* Respect Louis Vuitton Brand standards in grooming and behavior.
* Proactively support Team Managers in establishing a client‑centric mindset within the team.
* Assist Management in daily operations: floor management, stock operations, returns and exchanges, and opening/closing duties.
* Support the Team/Store Manager in developing the team through mentoring and/or a buddy system, as well as integrating new team members.
* Demonstrate a thorough understanding of company policies and provide support to other Client Advisors when needed.
* Lead by example and work with the team to build clients for all high‑end events, animations, and virtual bridge appointments.
Additional Responsibilities
* Stock and store operations, visual merchandising, and after‑sales.
* Champion a product category.
* Serve as the store’s point of reference to the Country Merchandising team, providing feedback on product performance, quality, client-related information, local market, competitors, trends, and missing opportunities.
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