Deputy Manager Job Description
We are seeking a highly skilled and motivated Deputy Manager to join our team. As a key member of the management team, you will be responsible for maximising profit, leading the team, delivering a seamless operation, and ensuring the success of our store.
Key Responsibilities:
1. Maximise Profit:
* Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
* Focus on delivering great availability and cost controls through excellent processes.
* Create a culture of sell a £, save a £ to maximise store sales and profit.
* Deliver on all agreed KPIs.
2. Engage, Develop & Retain Great People:
* Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
* Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
* Foster an inclusive culture where everyone can be their best at work.
* Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
* Manage the team effectively using performance processes and continuous conversations.
3. Doing the Right Processes and Doing Them Right:
* Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
* Ensure all cash handling and security policies and processes are fully implemented in the store.
* Deliver the best digital service by implementing all One Best Way processes in the store through the team.
* Ensure legal compliance across all areas to minimise any risk to the business.
* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
4. Leadership:
* Lead by example to get the best from the team and provide the best service to customers.
* Be approachable and respectful to customers and colleagues.
* Work together with enthusiasm and take action to reduce waste.
* Show consideration for the business and its people.
* Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
* Communicate effectively, having regular conversations and listening to understand.
* Plan in advance, prioritising key tasks and activities.
* Set the pace of the team by being hands-on to deliver a great store.
* Solve problems by making the right decisions for the store.
* Coach the team by asking the right questions to drive performance and help them be their best.
* Delegate tasks at the right time to the right colleagues.
* Motivate the team to deliver consistent operational standards.