Major recruitment has the pleasure of working with an industry-leading business solutions company that specializes in supporting businesses with office supplies, workwear, and furniture. They have experienced amazing growth over the last 2-3 years and now command a dominant market share.
This position is split between new business hunting and management of existing accounts.
Summary of role:
The External Account Manager will deliver a high level of service to all potential and existing customers for our client, while increasing sales, product lines, profitability, and developing long-term business relationships. The role involves developing new business and maximising sales through proactive visits.
Key activities will include:
* Developing new business through prospecting and switch activities
* Customer development including activation, retention, contracts, and terms
* Increasing 'share of wallet' by becoming the preferred supplier and maximising spend
* Supporting marketing activities such as outbound promotions to maximise take-up
The responsibilities include but are not limited to:
* Identifying new business opportunities continuously and prospecting daily via outbound telesales
* Quoting opportunities and sending quotes on the same day
* Proactively expanding the product range sold to each customer
* Utilising sales tools fully to maximise customer potential and spend
* Achieving initial gross profit margins and sales targets
* Increasing sales from existing customers by an agreed percentage
* Maintaining accurate computerised records
* Following weekly and monthly objectives
* Supporting marketing campaigns and outbound promotions to maximise engagement
Skills, knowledge, and qualities required:
The ideal candidate will possess:
* Experience in a similar role (beneficial but not essential)
* Proficiency in accurate pricing, maximising profitability, and protecting GP%
* Proficiency in Microsoft Office (Outlook, Word, Excel)
* Strong organisational skills to multitask, set priorities, and meet deadlines
* Adaptability to change
* Excellent verbal and written communication skills
* Knowledge of the customer base, needs, and sales cycle (advantageous)
* Knowledge of the Office Supplies industry or FMCG marketplace (preferable)
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