We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site. In this role you will carry out duties to ensure the efficient day‑to‑day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Your Duties and Responsibilities:
* Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
* Work towards team's set KPI’s
* Report any customer issues or order delays to the team leader
* Action daily reports and flag any anomalies
* Follow all standard operating procedures and advise of incorrect or missing information
* Ensure queries are actioned and sent to relevant clinics
* Support team members
* Support with any ad‑hoc duties
What we are looking for:
* Excellent communication skills, both written and verbal
* Ability to multitask
* High attention to detail
* Willingness to learn
Education, Training and Experience Requirements:
* Experience in a customer‑facing role
* Experience in Microsoft packages
* GCSE in English Language (A‑C or 4+)
How to Apply: We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email careers@steeper.com. Due to the high volume of applications, we anticipate we will receive many applications for this role; in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.
By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company.
What's In It For You?
About Steeper
Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age‑old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.
Not The One For You? Check out our current opportunities – we may have the perfect role for you.
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