Job Category : Admin & Clerical
Location : Bracknell Forest Council, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 14:30
Salary: £11.00
1. To provide an initial point of contact within the Access to Resource Team. This includes
responsibility for:
• Receiving requests for brokered support
• Talking to providers and care homes on capacity
• Ensuring all relevant and necessary information is accurately complete
and take appropriate action in the event of omissions or errors
2. To liaise with providers, care teams, citizens and other agencies, dealing with
queries regarding service delivery. Ensuring that all relevant information is case noted and
provided to relevant people.
3. Provide Duty support from 8:30 – 17:00
4. To deal with general queries, expressions of dissatisfaction, complaints and
compliments regarding service delivery. Collating information and informing relevant
teams for them to escalate.