Aftersales Manager Vacancy - Reading
Discover an exciting opportunity to join one of the UK’s most respected automotive groups as an Aftersales Manager at our busy dealership in Reading, Berkshire. If you are an experienced and dynamic professional looking to lead a high-performing service team and drive customer satisfaction, this opportunity could be perfect for you.
Benefits for the Aftersales Manager:
1. Competitive Basic Salary Depending On Experience + Bonus
2. 45 Hour Week Monday To Friday / Saturday Morning Rota
3. Well-Established Main Car Dealership Environment
4. Big Opportunity For An Experienced Aftersales Manager To Turn Things Around - Challenging Site
5. Looking After A Team Of 15 +
6. 25 Days Holiday + Bank Holidays, Increases With Service
7. Proven Track Record Within Running A Main Dealer Aftersales Department Required
8. Life assurance and contributory pension scheme
9. Discounts on vehicle purchases, servicing, and more
10. Access to exclusive shopping and lifestyle perks
Duties Of The Aftersales Manager:
11. Lead and manage the day-to-day operations of the service department, ensuring efficiency and productivity
12. Coach, motivate, and develop a team of service advisors, technicians, and apprentices to deliver excellent customer service
13. Oversee departmental financials, working closely with senior management to meet profitability targets
14. Maintain compliance with manufacturer and industry standards
15. Drive performance, foster a positive team culture, and ensure customer satisfaction remains a top priority
16. Take responsibility for delivering a seamless and professional aftersales experience
Requirements:
17. Proven experience as an Aftersales Manager or Service Manager, within a Dealership environment
18. Ability to manage and lead a diverse team effectively
19. Strong customer service skills and commercial awareness
20. Analytical mindset with attention to compliance and operational standards
21. A proactive and professional attitude, aligned with our values of integrity and excellence