Job Purpose To work within the Defence Team, providing administrative support to fee earners who deal with all aspects of litigated and non-litigated personal injury claims. Key Responsibilities Composing letters to clients/customers Maintain pro-active communication with clients and external agencies relating to claims Observing and maintaining firm confidentiality in relation to all correspondence and communications Effective prioritisation of tasks whilst managing a full workload Answer and make telephone calls Handle confidential information in line with the firm’s data security protocols Proactively manage diaries and diarise actions Generating standard system driven letters To provide general help and assistance with all aspects of litigated and non – litigated personal injury claims and/or technical nature To assist with matters such as (but not exclusively), preparing Trial bundles, preparing witness statements, obtaining and reviewing evidence (medical or otherwise) obtaining and collating medical records, instructing Counsel, preparing court proceedings Experience and Knowledge Working knowledge of MS Word and Excel Strong organisational, administrative and time management skills Strong communication skills both verbal and written Customer focussed Ability to work to deadlines in a fast-paced environment Good attention to detail An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits 25 days’ holiday plus bank holidays Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy