Overview
The role will be part of the Registration Authority (RA) Team sitting alongside the Trust Security & Access Services (SAS). Day-to-day you will fulfil all RA related queries in accordance with the requirements of the NHS Care Identity Service (CIS), and provide first line support to both NHS and local Care Record Services users regarding the use of CIS smartcards and Role-Based Access Controls.
Responsibilities
* Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National RA processes.
* Updating user access profiles in accordance with Sponsors requirements.
* Cessation and suspension of Smartcard certificates in accordance with the Sponsors’ requirements.
* Ensuring that the RA policies and procedures are adhered to within own area of responsibility.
* Providing support to trust users and sponsors on process, hardware, and application problems.
* Managing the replacement of smartcard digital certificates as required.
* Escalating process, hardware, and application problems that the post holder cannot resolve to the Digital Delivery Supervisor.
* Initial investigating and reporting of smartcard security incidents.
* Training local departmental RA agents.
* Ensuring that all RA documentation/forms are securely retained and accessible, in accordance with the National Policy.
* Assisting with the management of workgroup set‑up and maintenance.
#J-18808-Ljbffr