Glasgow, Hybrid
Full Time, Permanent
My client is a global software organisation trusted by some of the world s most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement.
This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders.
The role
You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale.
This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment.
Owning end to end delivery from order through to installation, onboarding, and live operation
Ensuring customers go live on time with a consistent, high quality experience
Building a scalable and repeatable installation and onboarding model
Leading supply chain and logistics, including partner performance and supplier management
Driving delivery speed, cost control, and operational reliability
Owning customer support performance, improving response times, resolution quality, and overall experience
Proactively resolving issues and embedding continuous improvement
Building operational systems, dashboards, and key performance indicators to drive visibility and decision making
Leading and developing teams across support, onboarding, and delivery with clear accountability and pace
Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations
The candidate
We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity.
Experience as an Operations Manager/Operations Director, or similar senior role
A strong track record in multi site, logistics, or service led environments
Experience building and scaling operational processes and infrastructure
Experience in software and hardware enabled businesses is desirable but not essential
Experience scaling operations internationally
Excellent written and verbal skills
In return
Salary up to £80,000 Bonus
A pivotal leadership role in a high growth, scaling business
Direct impact on company performance and customer success
A fast paced, ambitious environment where execution is valued
Interested? Click Apply today