About the role
Whats in it for you?
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure safety in all work activities.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment when available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store, keeping aisles clear.
* Potentially running the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and compliance.
If this store has a Post Office Local
Your duties will include the daily operations of the post office and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate your life and commitments. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.
Additional Information
We are committed to inclusivity and accessible recruitment. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits
* Discounts in store and with Tesco services
* Health and insurance benefits
* Flexible working options
* Colleague support programs
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