Join our Quality Improvement (QI) Team and play a key role in ensuring co‑production is at the heart of everything we do. You will work alongside service users, carers, communities and staff to shape and deliver impactful QI projects across the Trust.
Responsibilities
* Champion co‑production and inclusion across projects.
* Engage with diverse communities to reduce inequalities.
* Support delivery, monitoring and improvement of QI programmes.
* Use data and feedback to influence change.
* Provide advice, support and direct intervention to ensure that all QI projects have been co‑created and co‑designed with people who use our services.
* Assist QI leads and project managers to be inclusive and help projects reach out to groups of service users, carers, communities and other significant groups to embed coproduction.
* Lead focus on inequalities, ensuring appropriate engagement, measurement and feedback cycles with disadvantaged communities.
* Liaise with the GMMH PCREF lead and EDI team.
* Develop metrics to measure coproduction and engagement and report on these through governance channels.
* Contribute to QI projects as an effective member of a team.
* Interpret, display and use relevant data sets to support improvement projects.
* Create, monitor and update systems to manage QI projects.
* Identify co‑production risks with project managers and apply mitigation to ensure quality standards are met and project outputs are delivered on time.
Qualifications and Experience
* Postgraduate diploma or equivalent level experience in the use of mental health services (inpatient or community). (Essential)
* Improvement qualification or training. (Essential)
* Recognised project management qualification (e.g., PRINCE2 or equivalent). (Essential)
* Must have used mental health services for more than one year and be able to draw on that experience to inform coproduction plans. (Essential)
* Experience in QI projects. (Essential)
* Experience receiving services in health and wellbeing/public health or relevant service settings. (Essential)
* Experience receiving care from a multidisciplinary team across a large organisation. (Essential)
* Experience/understanding in business skills, management and analysis. (Essential)
* Management/leadership qualification. (Desirable)
* Experience of line management. (Desirable)
* Experience supporting programme delivery relating to physical and/or mental health improvements. (Desirable)
* Experience of NHS clinical information/system administration. (Desirable)
* Working knowledge of project management software (Microsoft Word, Excel, PowerPoint). (Essential)
* Knowledge and experience of coproduction approaches and frameworks. (Essential)
* Knowledge of QI methodology. (Desirable)
* Knowledge of health and social care, particularly the quality agenda. (Desirable)
* Project management – integration, scope, quality, risk, communication and stakeholder. (Essential)
* Ability to communicate verbally and in writing clearly and concisely. (Essential)
* Ability to manage a diverse workload and meet deadlines. (Essential)
* Ability to work on own initiative without supervision. (Essential)
* Good team player. (Essential)
* Flexible approach to work. (Essential)
* Excellent analytical and problem‑solving skills. (Essential)
* Excellent attention to detail. (Essential)
* Excellent IT skills (Excel, Word, PowerPoint). (Essential)
* Presentation skills. (Essential)
* Ability to present complex information to a range of audiences. (Essential)
* Ability to work confidently in public forums. (Essential)
* Knowledge of interpreting data using SPC charts. (Desirable)
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