Customer Service Administrator
Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio.
You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience.
Hybrid working available along with other fantastic benefits:
* Circa £27,000 salary (DOE)
* Monday – Friday, 37.5 hours per week
* Hybrid (after probation)
Benefits:
* 25 days holiday + bank holidays
* Generous pension scheme
* Car parking
Job Description:
* Managing order for assigned customers
* Collaborating with the sales team to monitor orders.
* Verify deliveries alongside the Customer Service Leader.
* Develop a strong, long-term relationship with customers.
* Provide essential product and order/contract information.
* Offer regular updates.
* Deliver appropriate support to resolve any customer complaints.
* Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
* Ad hoc as required to support the overall efficient operation of the company.
Person Specification:
* Good standard of education required.
* Demonstrated relevant customer service work experience.
* Strong written and verbal communication.
* Expertise in the MS Office suite, with a strong focus on Excel.
* Problem solver.
* Analytical with high attention to detail.
* Team player.
* Experience in change management