Join to apply for the Trainee First Response Technician role at Trinity Claims
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts has earned the trust and confidence of thousands of customers. With a 4.5-star Trustpilot rating, we are recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
* Assist with cleaning, drying, and sanitising tasks following water or fire damage.
* Help monitor and install drying equipment on-site.
* Participate in assessments and reporting, ensuring documents, photographs, and communications are accurately recorded.
* Work closely with First Response Technicians and Team Leaders to ensure timely, high-quality service delivery.
* Maintain health and safety standards at all times.
* Provide excellent customer service to policyholders and other relevant parties.
Key Requirements
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:
* Excellent spoken and written communication skills.
* A passion for delivering outstanding customer service.
* The ability to work effectively within a team and under pressure.
* Basic computer knowledge and strong administrative skills.
* A full, clean driving license with no more than 3 points.
* Previous experience in damage restoration (preferable but not essential).
* Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.
* 25 days Annual leave plus statutory holidays
* Discretionary performance-related bonus
Just Some Of The Great Benefits We Offer
* Life insurance cover
* Enhanced company pension scheme
* Employee of the month & employee of the year awards
* Refer a Friend scheme
* An extra day’s holiday for your birthday
* Paid volunteering/charity day a year
If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level
* Internship
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries: Insurance
#J-18808-Ljbffr