The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a patient population of 32,000, the practice is ideally positioned to benefit from its unique status as a single Practice PCN.
Main duties of the job
* Assist doctors, clinicians, and management in providing high-quality services
* Greet and direct patients courteously and efficiently upon arrival
* Process and signpost patients to appropriate healthcare professionals based on their presenting conditions
* Answer general enquiries, explain processes, and respond to requests
* Handle telephone calls, transfer calls, and manage callers' requests appropriately
* Manage patient requests for appointments
* Record requests for home visits and messages for doctors and nurses
* Process repeat prescription requests following procedures
* Provide test results to patients
* Enter patient data into the clinical system (EMIS) and code appropriately
* Initiate contact with and respond to requests from patients, team members, and external agencies
* Provide cover for colleagues during absences
About us
The Integrated Care Partnership operates across four sites: The Old Cottage Hospital, Epsom; Fitznells Manor Surgery, Ewell Village; Cox Lane Surgery, near Chessington; and Stoneleigh Medical Centre, Stoneleigh.
Job responsibilities
* Assist clinicians in delivering high-quality care
* Greet and direct patients efficiently
* Respond to electronic requests and general enquiries
* Handle incoming calls and manage communication appropriately
* Record home visits and messages for clinicians
* Coordinate with hospitals and other organizations for patient information and results
* Communicate test results to patients
* Arrange transportation for hospital appointments
* Process computerised prescriptions as requested
* Register new patients (permanent and temporary)
* Enter and update patient data in the clinical system
* Follow up with patients as requested by clinicians
* Book appointments and perform administrative tasks like photocopying and emailing
* Participate actively in the practice team and attend relevant meetings
* Provide cover for colleagues during absences
Person Specification
Experience
* Good IT skills
* Strong organisational skills
* Ability to multitask and meet deadlines
* Knowledge of local health services and providers
Disclosure and Barring Service Check
This position is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring submission for disclosure to check for any criminal convictions.
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