ECommerce Manager
Cardiff (Hybrid) | £40K | 9 day fortnight
A rapidly growing luxury sustainable jewellery brand is seeking an experienced eCommerce Manager to take full ownership of their online store performance and digital customer experience.
The Role
Reporting to the Marketing Director, the eCommerce Manager will be responsible for driving sales, optimising website performance, and improving customer retention across all digital touchpoints.
You will manage the day-to-day operation of the Shopify Plus store, lead on UX enhancements, and collaborate closely with marketing, fulfilment, and development teams to deliver a seamless, high-performing online experience.
Key Responsibilities:
* Manage and optimise the brand’s Shopify Plus store, improving conversion rates and AOV
* Oversee UX and CRO initiatives, including A/B testing and mobile optimisation
* Lead on customer service processes
* Maintain accurate product listings, pricing, and availability in coordination with internal teams
* Implement on-site SEO best practices and monitor organic performance via Google Analytics
* Report on key metrics (CVR, AOV, LTV, traffic sources) and use insights to drive continuous improvement
* Develop and manage email marketing automation and customer retention strategies
About You:
* Proven experience as an eCommerce Manager or similar within a fast-growth retail or luxury brand
* Strong working knowledge of Shopify Plus; experience with POS or wholesale functionality advantageous
* Confident with Google Analytics, SEO, and conversion optimisation
* Experience managing customer service and fulfilment functions
If you are a hands-on eCommerce Manager with a passion for luxury, sustainability, and digital growth apply today for a confidential discussion.