All our posts require female applicants and are exempt under Schedule 9, Part 1 of the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975. TITLE: Service Manager (Justice Advocacy & Prevention) HOURS: 35 hrs a week (including current rota of 1 evening every fortnight) SALARY: £32,312 Funding confirmed until 31st March 2027, and as this is a front-line post, LRCC is committed to securing ongoing funding PENSION ENTITLEMENT 6% ANNUAL LEAVE ENTITLEMENT 27 days personal (increasing by 2 days after 2 years service), plus 12 days Public Holidays RESPONSIBLE TO: Centre Director RESPONSIBLE FOR: The postholder is currently responsible for coordination, development, and promotion of LRCC Justice Advocacy and Prevention Services. Job Description Core Purpose of Job To oversee delivery of specialist therapeutic support, information, and advocacy services to survivors aged 12 affected by sexual violence and to oversee and develop the delivery of sexual violence prevention work. The post holder will work closely with our Service Manager (Support Services) and other staff as appropriate to coordinate the day-to-day activity within the Justice Advocacy and Prevention services. To raise awareness about the prevalence and impact of abuse on individuals and our communities, building resilience and increasing access to support service. This position will involve effective monitoring and evaluation of projects and supporting the Centre Director with development work, funding reports and applications. Main Duties and Responsibilities Ø To mentor, provide guidance and oversee the caseloads / projects undertaken by service delivery staff Ø To provide supervision to staff and work with the Service Manager (Support Services) in the supervision and support of any LRCC volunteers Ø Support / facilitate the delivery of up-to-date training for staff/volunteers to ensure best practice in our support of survivors Ø To provide timely regular progress reports of Service Delivery Ø To market and publicise the service, events and campaigns, supporting multi-agency and partnership working and representing the organisation as required Ø To coordinate the day-to-day tasks carried out by LRCC Justice Advocacy Services and the delivery of Prevention Programmes in schools and further education establishments Ø To promote opportunities for reflective practice, sharing experiences and identifying learning opportunities within the wider team Ø To contribute to funding applications and progress reports as required Ø To promote, embed and analyse effective monitoring and evaluation systems within the service Ø To provide therapeutic support and advocacy services (face to face / telephone / online) within a feminist, survivor-centred approach at all times Ø To work on a community outreach basis as necessary, including visits to other settings Ø To record all information pertaining to LRCC’s support services accurately and appropriately in line with LRCC’s support service information recording and Data Protection systems. Ø To implement relevant monitoring and evaluation systems which capture both quantitative and qualitative information from all aspects of the support service and ensure this is used to inform service development Ø To ensure that the development and delivery of support and advocacy recognises the additional barriers and inequalities faced by survivors of sexual violence from marginalized groups and communities and strives to promote at all times inclusive and anti-discriminatory practice across all aspects of the service. Ø To implement and adhere to Rape Crisis National Service Standards Regular liaison with the Centre Director to plan, review and develop services. Ø Ensure management and service delivery comply with Safeguarding, Health and Safety standards and Equalities legislation Other Ø To work as part of a team Ø To communicate effectively (written, electronic and verbal) Ø To attend individual supervision, team meetings and practice development meetings. Ø To contribute positively to the overall mission, vision and values of LRCC. Ø Flexibility of working hours Ø The post holder will regularly apply creative or adaptive thinking to develop innovative new approaches or solutions. Any other responsibilities commensurate with the role required to meet the needs and expectations of the organisation and Board. The postholder will have responsibility for the effective provision of the justice advocacy and prevention services, through the effective oversight of staff. It is not expected the postholder will hold a caseload of service users but will be expected to engage with service users in escalated or complex cases and in contexts such as evaluation, complaints or consultations. Person Specification CRITERIA ESSENTIAL DESIRABLE Knowledge Knowledge of legislation and good practice relating to health and safety, data protection and safeguarding of adults and children Ability to clearly articulate an understanding and commitment to a feminist analysis of gender-based violence Knowledge of the impact that sexual violence has on women, young people, children, and communities Knowledge of the Third Sector and its role in addressing Violence Against Women Knowledge of Criminal Justice procedures that relate to victim/witnesses regarding sexual offences Knowledge of approaches to sexual violence prevention Understanding the range of age-appropriate methods and tools to engage and support a wide range of individuals Skills, Abilities & Experience Experience of providing a level of support to individuals impacted by any form of trauma Experience of assessing risk and following safeguarding procedures as necessary Experience of implementing and reviewing creative monitoring and evaluation processes Experience of line management and supervising a team Experienced in the use of IT for self-administration e.g., Microsoft, excel, email and internet Experience of effective partnership working with statutory or third sector agencies Excellent numeracy and communication skills both written and oral Excellent planning and organisation skills with the ability to prioritise workload, managing tight deadlines when required. Experience of delivering/supervising online support Experience of supporting individuals who self-harm and/or express suicidal intention Experience of delivering training, presentations, and workshops to a range of audiences Experience of developing educational materials or groupwork programmes Experience of supporting volunteers Experience of funding applications and/or reporting Personal A high level of commitment to the values and ethos of LRCC Demonstrates personal integrity with a ‘can do’ positive attitude Demonstrates a resilient approach to the workplace, with clear strategies for managing self Commitment to modelling feminist values and promoting equality and diversity Other Ability to work flexibly and to do evening and weekend meetings as required by the needs of LRCC Hold a current clean driving licence and access to a car with business use insurance