Overview
Reference
0000014068 Salary
£13.47 - £13.47/hour Job Location
- United Kingdom -- England -- South West England -- Somerset -- Bridgwater Job Type
Contract Posted
Tuesday, September 30, 2025
Scheduling Administrator Location: Bridgwater Working Hours: Monday to Friday, 08:30 – 17:00) Salary: £28,000 per annum (£13.47 per hour) Contract: Temporary or Permanent opportunities available Holiday: 22 days plus 8 bank holidays per year
About the Role: This role involves managing the full order processing cycle—from order receipt and entry to planning and managing daily work schedules for a team of remote Service Technicians across the UK. You will ensure service level agreements and customer requirements are met, supporting invoicing and quotes while fostering strong relationships to maximise productivity and deliver excellent customer service.
Key Responsibilities:
1. Manage shared inboxes to ensure timely handling of enquiries
2. Accurately process sales orders via telephone and email according to company procedures
3. Manage internal processes and customer forecasts as needed
4. Schedule reactive and planned work to technicians, considering location, expertise, qualifications, and response targets
5. Optimise technicians’ daily schedules for maximum productivity and monitor job progress
6. Track technician travel and work activity, escalating issues when necessary
7. Handle customer enquiries from initial contact through to resolution
8. Respond to or escalate customer service issues appropriately
9. Comply fully with all company policies and procedures
10. Support sales by providing requested information such as sales literature, technical specifications, and certification details
Candidate Profile:
11. Experienced in fast-paced, dynamic environments with the ability to juggle multiple priorities and tasks
12. Willing and able to step up and support wider team functions when required
13. Strong interpersonal and relationship-building skills
14. Customer-focused with commitment to delivering high-quality service
15. Excellent written and verbal communication skills
16. Self-motivated and committed to ongoing learning and development
17. Detail-oriented, adaptable, and a team player
Experience & Qualifications:
18. Proven experience in a busy, multi-skilled customer service environment
19. GCSEs (or equivalent) in Maths and English at grade C or above
20. Ability to multitask and manage daily priorities effectively
21. Proficiency in Microsoft Office (Word, Excel) and aptitude for quickly learning new software and customer portals
22. Strong customer service and problem-solving skills
23. Ability to understand technical information and work within regulated, quality-controlled settings
24. Capable of working independently, meeting deadlines with enthusiasm and accuracy
25. Join a respected and established organisation in the fire safety industry
26. Competitive salary and fixed holiday entitlement
Allocation Number : INDTB