Overview
To act as a host and receptionist ensuring that patients, relatives and visitors receive a friendly and efficient service whilst maintaining confidentiality at all times. To support the ward by performing various clerical and non-nursing duties to a high standard. All administration work for the ward will be completed by the post holder. To communicate effectively with a wide range of individuals across the Trust and actively contribute to a culture of positivity and fairness.
Responsibilities
* Perform reception desk duties, dealing with patient enquiries, directing patients to waiting areas/beds and ensuring effective communication at all times.
* Answering the telephone and taking messages.
* Report to the ward manager items for repair and liaises with the works department by following agreed procedures.
* Arranging Day Case, Ward Attender and booked admissions work as agreed with the Ward Manager.
* Monitor Ward activity.
* Ordering ambulances and making out-patient appointments as and when required.
* Liaise with other departments and disciplines.
* Ensure reports and referral letters are escalated to the appropriate people/department within timescales.
Benefits/Notes
* At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
* Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
* All job offers are subject to satisfactory pre-employment checks.
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