M&E Operational Planner
Location: Leatherhead
Hours: 37.5 hours a week / Monday-Friday
Salary: £30,751.00 + benefits including free parking
The Role
We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.
You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance.
Key Responsibilities
Planning & Scheduling
* Allocate and schedule daily work orders based on priority and availability
* Balance engineer workloads (12+ jobs per day per engineer)
* Review completed jobs and arrange return visits where needed
* Proactively manage risks to SLAs
Resource Coordination
* Monitor engineer availability and identify capacity gaps
* Escalate concerns to Field Operations Managers (FOMs)
* Adjust schedules in response to operational needs
Communication & Stakeholder Liaison
* Liaise with engineers, FOMs and internal teams
* Resolve scheduling conflicts and competing priorities
* Communicate appointment changes or delays to tenants professionally
Performance & Systems
* Track engineer progress throughout the day
* Maintain accurate records in Business Central (BC)
* Identify opportunities to improve planning processes
For this role you will need:
* Experience planning workloads in high-volume operational environments
* Ability to manage competing priorities under pressure
* Strong organisational and problem-solving skills
* Excellent communication skills
* Experience using CRM or workforce management systems
* High attention to detail
* GCSEs (or equivalent) in English and Maths
* Planning or operations qualification
* First Aid, Fire Warden or Display Screen training
* Experience in process improvement or trend analysis
What Success Looks Like
* SLAs are protected through proactive planning
* Operational risks are identified early and managed effectively
* Engineers and managers trust your judgement
* Planning processes continuously improve
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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