Job Description
Assistant Customer Success Manager
Location: Bristol - onsite 4 days a week
ARCA is partnered with a rapidly growing engineering company that's disrupting the automotive and motorsport simulator industry through next-generation motion simulation technology. As part of their ongoing growth, they're seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions.
About the Role
This is a client-facing position that blends technical support, relationship management, and commercial insight. The role serves as the first point of contact for customers and requires a strong technical background in mechanical and electrical systems, ideally with experience in the automotive or automation sectors.
Key responsibilities include:
1. Acting as the primary technical support contact for customers
2. Building and maintaining trusted client relationships
3. Collaborating with internal engineering teams to resolve technical queries
4. Supporting the commercial team with proposal development
5. Identifying upsell and cross-sell opportunities based on customer needs
6. Monitoring industry trends and competitor activity
7. Assisting in the setup and optimisation of IT systems to enhance support services
8. ...