At Mulberry our Supervisors are called "Team Leads" because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our "Back to the Mulberry Spirit" strategy.
What we need from you
Customer focused
- you will nurture a welcoming and fun environment for your customers and team.
- you will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
- you will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- you will develop and maintain key customer relationships using instore CRM tools to support you and your team.
Develop the best team
- you will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
- you will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- you will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
Commercially driven
- you will continually demonstrate a commitment to driving growth in your store.
- you will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
Care about people and the planet
- you will embody our Values in all you do by being honest, dynamic, and community spirited.
- you will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
- you will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
Desired qualities
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
What we will do for you
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
