.fit_to_content{width:%;height:auto}Your role
An exciting opportunity has arisen within the Internal Sales Team for an Internal Sales Administrator based on a 12 month FTC. Your mission as an Internal Sales Administrator is to maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service. You will report to the Sales Office Manager.
Responsibilities include:
1. Deliver excellent customer service per sector, constantly striving to maximise customer experience
2. Processing and administering customer orders received per customer
3. Liaise with planning & operations to deliver customer orders in line with SLA’s
4. Administer an accurate database of customers using CRM system
5. Administer customer pricing agreements & validity periods per sector
6. Process customer complaints per sector
7. Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
8. Utilise the necessary resources and tools to deliver excellent customer service
9. Provision of data to determine customer service outputs
10. Assist with customer service projects and initiatives
11. Reporting on customer order book
12. Reviewing and updating agreed product lead times with internal stakeholders
13. Attend order book review meetings
14. Creating new part numbers and reviewing on a weekly basis to ensure timely progression
15. Arranging plant certificates between the Customer and Technical in order to feed back into Production
To succeed, you will need
Professional Requirements
16. 2 years Customer service experience
17. Professional communication abilities, both written and spoken
18. Knowledge of customer service principles and practices
19. Proficiency in MS Office applications, in particular Excel
Personal Competencies
20. Excellent communication skills
21. Attention to detail/accuracy of work
22. Ability to work quickly and accurately under pressure
23. Self-motivated
24. Ability to form good and productive relationships with customers & colleagues
25. Excellent telephone manner
26. Desire and ability to follow up on, and close open issues.
27. Ability to work to deadlines, which can often be challenging.
In return, we offer
28. Company Pension
29. Death in Service
30. Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
31. Eye test vouchers and annual flu jab
32. Onsite gym for £4 per month
33. Cycle to Work Scheme
34. Enhanced support for maternity and paternity leave
35. Christmas Savings Club
36. Opportunity for professional growth and development
37. A vibrant culture committed to being fully inclusive
Job location
This role requires you to work on-site at our office in Washington, Tyne and Wear, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: