Credit Controller – MSQ Agencies (26PMX & Partners)
We are looking for an experienced Credit Controller to own and optimise credit control operations supporting 26PMX and our partner agencies. You’ll play a key role in minimising aged debt, reducing debtor days, maintaining healthy cashflow and ensuring timely payment of invoices, while building strong relationships with clients and working closely with both finance teams.
What you’ll be doing
* Managing aged debt across all agencies, reviewing Aged Debtor Reports daily, prioritising accounts by risk/value/age, proactively chasing overdue invoices and resolving queries and disputes, escalating problem accounts and coordinating formal debt recovery and external agencies where needed.
* Implementing consistent credit control processes, including new client set-up in Paprika and credit insurance portals, automated chasing and reminder schedules, client statements and overdue notices, and maintaining accurate credit control records, templates and scripts.
* Managing credit risk by running checks, setting and reviewing credit limits and payment terms, monitoring client financial health, maintaining credit files, overseeing credit insurance and working with Pod Leaders and Account Directors on higher-risk accounts.
* Supporting cashflow forecasting and reporting through weekly and bi-weekly debtor receipts forecasts, tracking actuals vs forecast, providing variance analysis and commentary, monitoring KPIs (debtor days, collection rates, >90-day debt, disputes, query response times and bad debt provisions).
* Providing sales ledger support by allocating cash to invoices, resolving unallocated payments and credit balances, processing credit notes and adjustments, supporting bank reconciliations and month-end close, and uploading invoices to client and supplier portals.
* Acting as a key point of contact for credit control, building positive but firm relationships with clients, collaborating with Client Services, Pod Leaders, Account Directors and finance teams, liaising with senior management on high-risk accounts and legal advisers on debt recovery, and representing credit control in cross-functional meetings.
* Driving continuous improvement by identifying efficiency opportunities, developing best-practice processes and reporting dashboards, training colleagues on systems and procedures, and ensuring full compliance with regulations, company policies, audit requirements, bad debt processes and GDPR.
About you
* You'll have 2–3+ years’ experience in credit control, collections or accounts receivable, with strong knowledge of credit control processes, procedures and best practice.
* Confident, diplomatic and assertive communicator with excellent negotiation and conflict resolution skills and a professional telephone manner.
* Highly organised, methodical and detail-focused, able to manage your own workload, prioritise under pressure and work to targets and KPIs.
* Strong Excel skills and experience with accounting/ERP systems; experience in an agency/media/marketing environment, Paprika or similar systems, automation tools, credit reference agencies, credit insurance and GDPR are all desirable.
* Tenacious, resilient and commercially aware, with an analytical mindset, a continuous improvement attitude, high integrity and a collaborative, customer-focused approach while remaining firm on collections.
Success in this role will be measured through reductions in debtor balances and >90-day debt, achievement of collection and cash targets, effective dispute resolution, improved debtor aging, fast response to payment queries and minimised bad debt provisions.