Job overview
The post holder will be expected to work as an integrated member of the ward team. The post holder will be guided by the local and Trust policy and procedures and the successful candidate will demonstrate care and compassion whilst ensuring that patients’ needs are met.
You will carry out non-nursing duties as per the PSA job description, and those delegated by the registered nurse / midwife; using own initiative within the level of competence expected for the role. To assist and support members of the multi-professional team in order to provide a high standard of patient - centred care, performing duties without the need for constant direct supervision.
Furthermore, the successful candidate will:
1. Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors.
2. Act as an ambassador promoting the corporate image of York Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
3. Act as a positive role model for all Trust employees.
4. Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.
5. Establish and actively maintain clear professional working relationships.
Main duties of the job
The successful candidate will be required to fulfil a range of key duties as part of the Patient Service Assistant (PSA) role. Working in a non clinical role within an inpatient ward environment, supporting the clinical staff to provide high standards of patient centred care.
The post holder will hold excellent communication skills, and the ability to converse with patients, clinical staff, catering and facilities teams. As a PSA you will be organised and be able to prioritise tasks, working within a busy environment.
As a PSA you will assist the team in ensuring a clean, tidy and clutter free ward environment. Which will include the cleaning of equipment, patient tables and bed spaces. Stocking up PPE, disposal of waste, and cleaning bed spaces ready for the next patient.
The post holder will be the foundation of nutrition and hydration, facilitating provisions for patients during their hospital stay. This will be delivered through efficient ordering and maintenance of supplies for the ward. Providing a regular service of meals, snacks and drinks. The post holder will support patient's when ordering food, and will help source nutrition inline with patient's individual dietary requirements. A PSA will be able to identify and document the nutritional intake of the patients. There will be an expectation as part of the role to apply the Trust's initiatives around nutrition and hydration, such as the red tray system.
As a PSA you will also support the clinical staff with portering services, taking and picking up equipment or samples to the correct locations within the Hospital.
Please see the attached job description for further details regarding the main duties of the job.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
6. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
7. 27 days holiday rising to 33 days (depending on NHS Trust service)
8. A variety of different types of paid and unpaid leave covering emergency and planned leave
9. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
10. NHS Car Lease scheme and Cycle to Work scheme
11. An extensive range of learning and development opportunities
12. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Experience & Knowledge Required
Essential criteria
13. Previous experience of working with people
14. Able to work alone and with others as part of a team using initiative
15. Able to understand and follow written and verbal instructions
16. Basic IT skills, to undertake statutory and mandatory training and access emails
Desirable criteria
17. Ability to prioritise work of self and others
18. Previous NHS experience
19. Experience in Healthcare / Nutrition provision of patient's or customers
Education, Qualifications and Training
Essential criteria
20. Good basic education – reading and writing plus basic numeric skills.
Desirable criteria
21. Basic understanding of infection control
Physical Requirements
Essential criteria
22. Ability to work without immediate supervision being able to prioritise, and use own initiative
23. Ability to work in pressure situations and still maintain standards
Values, Drivers & Motivators
Essential criteria
24. Ability to demonstrate our organisational values and behaviours: • We are Kind. • We are Open. • We pursue Excellence.
25. Excellent Communication Skills