At KONE we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are looking for a Lift Technician to join our Lift Maintenance team to cover central Midlands. Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organization.
Responsibilities
1. Deliver timely and precise fault finding and troubleshooting of lifts on site
2. Communicate with customers on site regarding day-to-day activities and updates on lift state
3. Create and process cases in Kone Technical helpdesk tool, prepare quality reports after remote support and/or site visits
4. Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract
5. Highlight development needs of Service engineers, improve their competence by explaining root causes and solutions of the technical issues solved
6. Spread technical knowledge, provide training/coaching to engineers
7. Adhere to health and safety on site at all times
Qualifications and Experience
8. Previous experience in trouble shooting and fault finding of a variety of lifts
9. NVQ3 qualification is required, NVQ4 is preferable. We provide opportunity to complete NVQ4 with Kone
10. A full UK driver’s licence
11. Excellent knowledge and implementation of Health and Safety
12. Good IT skills
We offer a range of fantastic benefits to our employees including:
13. Excellent salary depending on experience
14. Annual bonus up to 13.33%, target level 6.67%
15. Company car
16. Paid travel and overtime
17. 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day
18. Company Pension Scheme
19. Employee Assistance Programme
20. Prolonged disability insurance (PDI)
21. KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy
22. KONE dental plan
23. Life Assurance
24. Gym membership
25. KONE Discounts and cashback platform
26. Give As You Earn, which allows to make tax-efficient charity donations
27. Cycle to Work Scheme
Your development matters
We offer clear career progression pathways to help you reach your full potential. You’ll have access to our learning platform, which provides a wide range of courses to develop your skills and support your ongoing growth.
This role is not eligible for visa sponsorship.
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