Job Description
Job Title: Senior Internal and Change Communications Officer
Location: Hybrid (with occasional travel across Greater London)
Contract Type: Fixed Term / Temporary
Rate: £30.26 per hour (Umbrella)
Start Date: ASAP
Duration: Initial 6-month contract
Join a High-Impact Transformation Programme with the Greater London Authority Service Care Solutions are proud to be supporting the Greater London Authority (GLA) in the recruitment of a Senior Internal and Change Communications Officer to lead internal communications for the rollout of the IT Shared Services (ITSS) programme.
This high-profile post is a much-needed dedicated resource within the Internal Communications team, playing a pivotal role in ensuring stakeholders across the GLA, TfL, MOPAC, and OPDC are informed, engaged, and onboard throughout this critical IT transformation.
The Role: You’ll take ownership of the internal communications strategy and activity that underpins the ITSS programme—bridging the gap between technical implementation and user adoption.
Key responsibilities include:
1. Designing and delivering effective change and internal comms strategies to support the migration and embedding of IT Shared Services.
2. Producing and managing engaging content across key internal channels, such as the intranet, newsletters, and leadership messages.
3. Advising stakeholders on communication approaches and implementing comms interventions to ensure successful rollout.
4. Developing materials such as guidance documents, news stories, and event support content.
5. Engaging stakeholders across multiple partner organisations.
What We're Looking For:
6. Demonstrable experience in internal communications and engagement, ideally within large-scale change or transformation programmes.
7. Ability to translate complex technical changes into clear, meaningful messaging for staff audiences.
8. Experience working with stakeholders at all levels, including leadership teams.
9. Strong writing, editing, and content creation skills.
10. Proficient in tools such as SharePoint, Teams, and Drupal.
Interested? This is a fantastic opportunity to support a high-profile programme that will shape the way IT services are delivered across key London public sector bodies.
To apply or find out more, please contact:
Lewis Ashcroft
📧 lewis.ashcroft@servicecare.org.uk
📞 01772 208962