Get AI-powered advice on this job and more exclusive features.
This range is provided by Herd Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: CRM Specialist
Location: Remote (UK Based)
The Company
This fast-growing CRM and retention marketing agency is shaking up the way brands connect with their customers. Part of a wider marketing group, they partner with ambitious clients across a range of sectors to deliver CRM strategies that genuinely move the needle.
If you’re early in your career and looking to break out of rigid approval chains and boxed-in roles, this is your opportunity to take the lead, make a real commercial impact, and work directly with senior stakeholders – without the red tape.
Role & Responsibilities
As a CRM Specialist, you’ll hit the ground running – delivering high-impact campaigns, working closely with clients, and playing a key role in strategy development. You’ll manage multiple accounts and be involved in every stage of the process, from ideation through to execution and optimisation.
In this role, you’ll:
* Develop and execute full-funnel CRM strategies across email, automation, and retention channels
* Write conversion-focused email copy and design engaging templates that people want to open
* Use tools like Klaviyo (and others) to build workflows that drive retention, engagement, and revenue
* Report on campaign performance using real data to demonstrate impact and drive improvements
* Present directly to clients and contribute to wider business and campaign strategy
* Explore additional channels such as SMS and push notifications, where relevant
* Embrace AI tools to work more efficiently and creatively
You’ll work directly with the agency’s founder – your ideas won’t just be heard, they’ll be implemented.
Your Skills & Experience
You’re likely 1-3 years into your marketing career, and you’ve already got a solid understanding of what makes CRM campaigns succeed. You’re ready for more ownership and more creative control.
You’ll need:
* Proven experience delivering results through CRM/email marketing campaigns
* Excellent English language skills – both written and verbal – for client-facing communication
* Strong copywriting and email design instincts, with a commercial focus
* Hands-on experience with platforms like Klaviyo (others welcome too)
* Strong time management and multitasking abilities
* Familiarity with AI tools and a mindset that embraces smarter working
* Bonus points for experience with SMS, push notifications, or mobile CRM
Company Benefits
* Fully remote role with genuine flexibility over how and where you work
* Direct access to the founder and senior team – no layers of management
* Fast-track career growth with exposure to high-level strategy and major clients
* L&D support, regular socials, and team meetups
* Company pension
JOB ID: #3261994
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing
* Industries
Marketing Services
Referrals increase your chances of interviewing at Herd Digital by 2x
Sign in to set job alerts for “Customer Relationship Management Specialist” roles.
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Nottingham, England, United Kingdom 6 days ago
Assistant Customer Experience Manager / Customer Service Manager
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Birmingham, England, United Kingdom 6 days ago
United Kingdom $20,000.00-$40,000.00 1 week ago
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
London, England, United Kingdom 6 days ago
Customer Success Manager - Account Management
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Bristol, England, United Kingdom 6 days ago
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Coventry, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 8 months ago
Customer Success Manager, Enterprise - EMEA - [IC2]
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Customer Success Manager (Revolut People)
Partner & Customer Success Manager (Europe-based)
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
Customer Success & Solutions Manager – EMEA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr