About the Role
As a Team Manager in one of our Waitrose shops, you will influence and motivate the team and be a positive role model for delivering outstanding Partner‑led customer service that is distinctively Waitrose. Your strong leadership and team‑working skills will shape the customer experience, earning trust and loyalty while helping to maximise sales and profit.
Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
It’s fast paced and at times you’ll oversee the entire day‑to‑day operation of the shop.
* Use your commercial skills to maximise sales and profit while minimising wastage.
* Ensure consistently high levels of availability and merchandising and deliver an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Use your people skills to manage the team, from leading and inspiring to organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace and productivity.
* Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Essential Skills/Experience
* Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
* Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
* Passion for retail and understanding of competitors and the economic factors impacting the partnership.
* Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships maintained.
* Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills/Experience
* Experience with disciplinary and grievance processes.
* Hiring manager/recruitment experience.
* Food hygiene Level 3.
* Personal licence holder.
* Experience in regulatory compliance management.
About the Partnership
We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We strive to build a happier world through purposeful retail, innovation, and a commitment to quality and service for all customers.
Important Points to Note
Some roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. We occasionally close vacancies early due to high application volume, so we recommend applying early.
#J-18808-Ljbffr