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Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
Reference
2024-149113
Position description
Domain
Performance and Support
Job field / Job profile
Customer services and support - Front office
Job title
Commercial Manager
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Manage a dedicated customer portfolio, by achieving:
• Strategy:
- Define and steer the short, mid and long-term commercial strategies of your dedicated customer portfolio in accordance with the company strategy, 5 year plan and contract performance reviews.
- Identify prospective Products and Services of interest and potential sales
- Find new business opportunities for site growth and Increase our Support By the Hour (SBH) penetration within our region
• Customer satisfaction:
- Monitor and ensure customer satisfaction within account portfolio through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, and contract performance KPI's
- Ensure the fulfilment of commitments to Customers
- Supporting the Customer Support Representative team were applicable in delivering results and collective performance
• Sales:
- Meet or exceed the monthly/quarterly/yearly sales targets within your area of responsibility and for set customers
- Setting budgets and forecasts, including 5 Year Plan
- Create commercial proposals and drive the offer review process
- Propose best commercial solution according to situation and customer's needs, in compliance with the contractual agreements and company commercial policies
- Travel as required to meet with clients, attend industry events, and support business development efforts across the UK and internationally.
• Contracts:
- Negotiate contracts with customers and ensure all amendments are completed on time
- Monitor contract compliance
• Finance:
- Manage credit limit and Pilot the cash collection from assigned customers
- Increase SAFRAN HE and HE UK Margins
- Participate in monitoring internal controls where necessary to ensure compliance
But what else? (benefits, specificities, etc.)
Travel within the UK, Subsaharan Africa and France.
Candidate skills & requirements
What do you need from me?
Must :
• Experience in a Customer Management
• Strong business/commercial acumen with attention to finding sales opportunities
• Commercial negotiation skills experience
• Have a deep knowledge of products and services
• Deliver on commitments
• Be Proactive, a self-starter and take imitative
• Be flexible on working hours and willing to travel
• Be able to integrate and synthesize a large number of information coming from multiple sources
• Have presentation skills; be able to create and present
• Good English - verbal and written
Should :
• Be organised and able to adjust to workload and pressures
• Have knowledge of markets
• Have the ability to solve problems
• Ability to interface at top management level
• Ability to influence decision makers
• Ability to think strategically
Could :
• Speak and write French or other languages
Personal Attributes :
• Reliable
• Professional
• Customer orientated
• Confident and not afraid to have a difficult conversation with a customer
• Willing to travel: Frequent travels (both domestic and internationals)
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.
Position location
Job location
Europe, UK, England, South East
City (-ies)
Fareham
Candidate criteria
Additional Languages preferred
English (Fluent)
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