Head of Contract Delivery
West Midlands (Hybrid / On-Site Leadership Role)
£90,000 to £100,000 + Bonus + Comprehensive Benefits
Permanent, Full-Time Position
An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will be responsible for the strategic, commercial, and operational success of a major contract, ensuring exceptional performance, long-term growth, and outstanding client satisfaction.
This is a pivotal leadership position for someone who thrives in complex, fast-moving environments — balancing strategic oversight with hands-on operational excellence.
Key Responsibilities
Strategic & Commercial Leadership:
* Lead the vision and direction for the contract, driving growth, profitability, and innovation.
* Oversee all commercial and financial performance, including revenue optimisation, pricing, and cost management.
* Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner.
Operational Excellence:
* Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety.
* Analyse performance data to identify opportunities for improvement and innovation.
* Ensure KPIs, SLAs, and contractual obligations are met or exceeded.
Leadership & People:
* Lead and inspire a multidisciplinary team, promoting a culture of accountability, collaboration, and continuous improvement.
* Develop and mentor senior managers, ensuring succession planning and long-term capability building.
* Foster a positive, inclusive, and performance-driven environment.
Cross-Functional Collaboration:
* Work closely with Finance, Health & Safety, Commercial, and Marketing teams to deliver shared business objectives.
* Champion innovation and digital solutions to enhance operational efficiency and customer experience.
Client Engagement:
* Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives.
* Lead high-level meetings, providing insight, strategic recommendations, and performance updates.
About You
* Proven senior leadership experience managing large, complex contracts or multi-site portfolios.
* Strong commercial acumen with full P&L accountability.
* Excellent client relationship management skills, ideally within transport, infrastructure, or service delivery sectors.
* A strategic thinker who can balance long-term vision with operational delivery.
* Inspirational leader, capable of developing high-performing teams and driving cultural excellence.
* Confident communicator with strong influencing and negotiation skills.
If you’re a commercially astute, people-focused leader ready to make a tangible impact on a major national contract, we’d love to hear from you.
📩Apply now to take your next career step in senior contract leadership.
If you feel this is the position you are looking for, please do not hesitate to apply or contact me on jack@tdatelecoms.com or call 0208 915 1007 for more details.
Jack Lintern
Service Delivery Lead
TDA Telecoms