Due to organic growth and increased workload, we're looking for an additional member of staff to join our small friendly team. This is a permanent position, 100% office based, and our preference is to appoint someone that is within an easy commuting distance of Nuneaton.
Applicants should be confident, good on the phone, good with customers, well written, well spoken, and self motivated. This position involves commercial decision making, problem solving and lateral thinking. Do you have these skills?
InXpress is a global parcel freight and shipping business, with over 400 offices worldwide. Each office is individually owned and run. So whilst this position is within a large global franchise organisation, the team you will work in, is small.
This role is customer facing. No day is the same. The successful candidate will have daily communication with existing customers, answering their questions, queries and looking after their UK and International shipping requirements. Responsibilities include, billing, invoicing, query resolution, imports, exports, cost calculations, talking with drivers, providing quotes for sea air and road transport movements, commercial invoice assistance and customs clearance advice.
On a larger scale, you will help maintain, develop and implement customer service policies and procedures. Ensure that customer enquiries and issues are resolved in a timely manner. Monitor customer interactions to ensure quality service is being provided. Analyse customer feedback and data to identify areas for improvement to further improve our overall service offering.
Knowledge of the parcel and freight industry isn't essential, but it would be a significant advantage.
Applicants should be able to work well under pressure, and multi-task. You should possess a friendly, clear, and professional phone manner. Good writing skills are essential as there is just as much written communication as there is verbal. You should have exceptional problem-solving skills with the ability to think critically and make sound decisions.
Good technical skills with the ability to navigate around various online portals and website is essential. Whilst this is not an IT role, it does require a good level of technical competence. This position also requires a confident level of mental arithmetic.
If you're interested in joining a hard working small team, and playing a part in the company's continued growth, please take a moment to write to us, and tell us a bit more about yourself, and how your experience is a good fit.
Job Types: Full-time, Permanent
Pay: £26,000.00-£29,000.00 per year
Benefits:
* Casual dress
* Free parking
* On-site parking
Application question(s):
* What is your current notice period?
* Where do you live? Do you have a car?
* Does your current salary fall within the range we are offering? If not, please share the info.
Work Location: In person