Greet and assist patients in person and over the phone in a courteous and professional manner. Mange appointment bookings, cancellations and rescheduling using the practice system. Handle patient enquiries, providing accurate information and directing them to the appropriate healthcare professional. Process repeat prescriptions and liaise with pharmacies as required.
Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies. Assist with administrative tasks such as scanning, filing and updating patient records. Support clinicians and other staff members. Ensure that the reception is tidy, organised and welcoming.
Follow health and safety guidelines and adhere to infection control procedures.