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Security & CCTV Administrator – £28184.00 Per Annum
Be the Eyes Behind the Scenes
At West Midlands Metro (WMM), operated by Midland Metro Limited (MML), we’re proud to run the region’s fast-growing tram network—connecting communities and powering progress across the West Midlands.
Safety and security aren’t just priorities here—they’re the foundation of everything we do. And behind every safe journey is someone who sees the bigger picture.
As our Security and CCTV Administrator, you’ll play a vital behind-the-scenes role in keeping our network, customers, and colleagues safe. From managing and reviewing CCTV footage to liaising with local police and maintaining accurate records, your work will directly support investigations, safety audits, and insurance processes.
This is a role for someone with:
* A sharp eye and methodical mindset
* Strong administrative and data-handling skills
* Ability to stay calm under pressure
* A proactive approach to problem-solving
* And a desire to make a real difference behind the scenes
You won’t be on the front line—but you’ll be the one helping uncover the full story when things go wrong, and helping prevent them from happening again.
You don’t need a background in security. If you’ve worked in administration, data entry, or customer service and want to grow into a unique, highly trusted position, this could be the perfect next step.
This isn’t your average desk job. Every day brings something new, and your attention to detail will help shape a safer, smarter transport network for everyone.
Your responsibilities will include:
* Downloading and reviewing footage from trams, stations and body-worn cameras following incidents.
* Working with police and internal teams to share, analyse and discuss footage where required.
* Reviewing on-tram data (OTDR) and safety-critical communications to build a timeline of events.
* Keeping accurate, up-to-date records of incidents and investigations in our internal systems.
* Responding to requests for CCTV footage, including sensitive law enforcement disclosures.
* Supporting audits and maintenance checks of CCTV and security systems.
* Logging, escalating and tracking faults with our systems.
* Assisting the Security and Insurance Officer with security admin tasks and reporting.
* Offering occasional support to the QHSE Team on projects and initiatives.
To be successful in this role, you must have:
* Experience working in an office-based environment, keeping clear and accurate records.
* Confidence using Microsoft Office (especially Excel, Outlook and Word).
* The ability to manage your time, stay organised and meet deadlines.
* Excellent communication skills – both written and verbal.
* Strong attention to detail – you notice what others might miss.
* GCSEs (or equivalent) in Maths and English at grade C or above.
* Flexibility to start earlier or finish later on occasion if urgent footage needs reviewing.
* Strong problem-solving and troubleshooting abilities
* Excellent attention to detail and organisational skills
* Ability to work independently and as part of a team
Why Join Us?
At West Midlands Metro, you’ll be part of something bigger: helping people move safely, reliably and sustainably across the region. You’ll be working in a trusted and vital role where your eye for detail and commitment to accuracy will directly support our frontline teams, legal processes and public safety.
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Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Truck Transportation
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