A payment solutions provider in the UK seeks a Shift & Incident Lead responsible for overseeing live service operations. This pivotal role involves leading the shift team, managing the incident lifecycle, and acting as the primary incident commander during major events. Candidates should have experience in 24/7 operations, proficiency in ITIL principles, and familiarity with service management tools. The position offers an opportunity to drive operational excellence in a fast-paced environment.
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