Summary
As part of our Housing team, you'll play a vital role in delivering a high‑quality, customer‑focused service that helps tenants maintain settled, secure and sustainable homes. Working predominantly within our communities, you'll be a visible and proactive presence, building trusted relationships with our customers. This role enables customers to overcome issues that may threaten their tenancy or housing stability; particularly challenges linked to financial resilience, the cost of living and navigating the challenges of a new tenancy/contract. You will provide practical specialist and person-centred settlement and 'anytime' interventions to ensure our customers flourish in their homes. You'll provide specialist tenancy sustainment support, offering practical advice and early interventions that help tenants stay in their homes.
Overview
Who are Codi Group?
Codi is a not-for-profit with a big heart and an even bigger mission. As Wales' largest provider of housing, care, and support, we're here to help people live well, feel supported, and rise to their full potential.
We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people's everyday lives.
With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.
Our name says it all: 'Codi' means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
About The Role
This agile role offers flexibility across home, office and community settings over 37 hours per week. As regular travel within our neighbourhoods is required, a full driving licence and access to a vehicle are essential. Reporting to the Advice and Support Manager, you'll manage: a community‑based caseload with a range of needs, triage referrals, prioritise risk, and provide sensitive and trust building interventions that promote financial stability, wellbeing and flourishing tenancies.
You will maximise customer income through your strong understanding of welfare benefits, grants and funding, while working closely with specialist colleagues and external partners when needed. You'll collaborate with statutory and non‑statutory agencies, contribute to multi‑agency meetings, and play a key role in safeguarding across Homes and Communities. Alongside empowering customers to engage with their community and available services, you'll also offer up‑to‑date advice to colleagues and attend cross departmental meetings as required with customers at the heart of everything you do.
Skills And Experience Needed
To succeed in this role, you'll bring significant experience of delivering case management within a housing context, with a strong understanding of the challenges customers may face in sustaining their tenancies. You'll have a proven track record of providing flexible, people‑centred support and working collaboratively as part of a team to deliver high‑quality services. You will also demonstrate the ability to build effective professional relationships with a wide range of internal and external partners, including social workers, health practitioners and other support agencies.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.
Pay and Pensions
£34,406.00 for a 37 hour, Full time, permanent position
Pension Choices:
Defined Contribution (DC) Scheme with matched contributions up to 10%. Or,
Defined Benefit (DB) 1/80th of final salary for every year of service.
3 x Life Cover linked to pension membership
Saving scheme with competitive interest rate
Give As You Earn scheme for tax efficient charity donations
From 1st April 2026 the option to be either weekly or monthly paid.
Time off and Flexibility
26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Flexible working opportunities dependent on role
Maternity & Adoption Leave: 20 weeks
Paternity Leave: 3 weeks
Wellbeing
Sick Pay, rising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to £100 reimbursement towards eye tests and glasses.
Free counselling, coaching, wellbeing team, and OH service to all colleagues
Annual Health Check
Health Cash Plan
Getting Around
Mileage paid at 45p plus 5P per passenger per mile
Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
Cycle to Work Scheme
Personal Development
Continuous professional training and development
Leadership development programmes
Professional memberships needed for your role are reimbursed
Career coaching
Support with funding and time for qualifications
Perks and Recognition
Long Service Awards
Blue Light Card Eligibility giving discounts at 15,000 brands.
Colleague Discount platform
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact or
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now.
The interview process will take place in two stages.
The first stage will be a 30‑minute Teams interview on 12 March.
Candidates who progress will then be invited to a second‑stage face‑to‑face panel interview, which will include a task, on 19 March.