Salary: £24,000 - 30,000 per year Requirements: Background in the telecommunications industry. Proactive approach to identify and recommend process improvements. Strong understanding of Event Management with the ability to effectively prioritize and categorize events. Proficiency in incident and problem management, change management, and release & deployment management. Familiarity with service catalogs, SLAs, FAQs, and user guides. Desire to continuously develop and master ITIL fundamentals and Agile methodologies. Responsibilities: I will ensure incoming work is resolved efficiently and effectively, aiming for a first-time resolution whenever possible. I will proactively triage and analyze issues to the highest standard, in line with key metrics. I will monitor and manage events, alerts, and alarms, ensuring prompt resolution within SLAs. I will nurture strong internal and external relationships, delivering the best possible service to our clients and customers. I will contribute to problem management by raising and managing problem cases to resolution. I will maintain and update Knowledge Base articles to support the team and ensure the sustainability of the squad and chapter. Technologies: Support ITIL More: This is a contract opportunity based in City Centre, Manchester, where you will have the flexibility to work hybrid, spending two days onsite. The contract length is six months, with competitive daily rates ranging from £200 to £250 (inside IR35 via umbrella). You will join a high-performing team and play a crucial role in supporting the Squad Lead and Lead Analysts, contributing to the success of our client’s squad while driving quality and maintaining professional communications within agreed timescales. Don’t miss this exciting opportunity to be part of our dynamic helpdesk team! If you are interested, please submit your updated CV today. We are committed to building a supportive environment where all candidates can freely apply, and we encourage individuals from all backgrounds and with diverse abilities to join us. If you require reasonable adjustments during the recruitment process, just let us know, and we’ll be happy to assist you. Apply now, as the position won’t be available for long! last updated 4 week of 2026