DCBL is a highly successful client‑focused business and is one of the market leaders in debt collection. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.
We are seeking an experienced and highly motivated results‑driven Commercial Debt Recovery Agent to manage the full debt recovery cycle for business‑to‑business debts. The successful candidate will have a minimum of 2 years’ experience on B2B collections and be proficient in conducting investigations into the recoverability of debts. You will be comfortable engaging directly with debtor businesses, negotiating repayment, and escalating to DCB Legal to commence proceedings and take enforcement action where required. This is a role handling cases end‑to‑end, with clear performance targets based on successful recoveries and case outcomes.
By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast‑paced environment and have the ability to multitask.
Package
* Salary £35,000.00 Upto £50,000.00 OTE per annum
* Target based bonus scheme
* Monday – Friday schedule (36.5 hours per week)
* 30 days holiday (including Bank Holidays)
* Employee Assistance Programme
* Free parking
* Company social events
* Full training provided.
* Career development and progression opportunities
* Rapidly expanding multi‑functional operation
Commercial Debt Recovery Agent Duties and Responsibilities
* Conduct credit and financial checks using tools such as Creditsafe.
* Analyse debtor business liquidity, guarantor positions, asset values, and overall recovery potential.
* Recommend and prioritise cases based on recoverability.
* Identify and engage the correct person/department within the debtor business.
* Present evidence of outstanding debts clearly and professionally.
* Negotiate immediate payments or realistic repayment arrangements.
* Maintain accurate and professional communication at all times.
* Own cases from assignment through to closure.
* Ensure all case notes, records, and evidence are up to date and compliant.
Commercial Debt Recovery Agent Requirements
* Must be able to identify the correct legal status of a business.
* Previous experience in B2B debt recovery, with a proven track record.
* Strong knowledge of B2B credit, debt, and insolvency processes.
* Ability to analyse financial information and assess risk.
* Excellent negotiation and communication skills, with a professional and persistent approach.
* Strong organisational and case management skills, with ability to handle multiple matters at once.
* IT literate, comfortable using case management and credit checking systems.
If you have the skills and experience to be one of our Senior Commercial Debt Recovery Agents, please apply today! We look forward to hearing from you.
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