Customer Service Specialist - GRADUATE OPPORTUNITY
Full-Time, FTC
Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?
Meraki Talent is working with a leading financial services provider to find an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers maximize their financial products.
What You’ll Do:
* Be the first point of contact for customers, providing guidance on their financial accounts and promoting online tools.
* Handle inbound phone calls and live web chat conversations professionally and courteously.
* Engage in meaningful conversations to understand customer needs and offer tailored solutions.
* Collaborate with your team to meet service levels and quality standards.
* Participate in training and development programs to support your growth and career goals.
* Identify opportunities to improve customer experience and service efficiency.
What We’re Looking For:
* Previous experience in customer service or a call centre role.
* A recent graduate in a relevant finance subject.
* Excellent communication skills with a genuine passion for helping people.
* Strong attention to detail and ability to multitask effectively.
* Confidence in using computers and telephony systems.
* A proactive attitude with an interest in suggesting and supporting improvements.
Apply Now
Lauren is seeking candidates with skills in Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services.
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