Overview
Location: OX13
Salary: £32,000 – £33,000 per year
Hours: Monday – Friday, 8:00am – 5:00pm (some flexibility available)
Contract: Full Time
Start date: ASAP
We are currently recruiting for an Account Coordinator / Helpdesk Administrator to join a busy and fast-paced operational team based in the OX13 area. This role plays an important part in ensuring the smooth coordination of maintenance requests, administrative processes, and communication between internal teams and contractors. The successful candidate will be highly organised, proactive, and comfortable managing multiple tasks while maintaining excellent attention to detail.
Responsibilities
* Acting as a central point of contact for incoming service requests via phone, email, and internal systems
* Logging, updating, and tracking jobs through internal systems to ensure accurate records are maintained
* Coordinating engineers, contractors, and internal teams to schedule planned and reactive works
* Monitoring the progress of jobs and ensuring tasks are completed within agreed service level agreements (SLAs)
* Following up with contractors and internal teams to ensure works are completed on time
* Raising purchase orders and processing associated paperwork in line with internal procedures
* Assisting with quotations and minor works requests where required
* Maintaining accurate documentation and ensuring all records are up to date
* Producing weekly and monthly operational reports for management
* Supporting the wider team with general administrative duties
* Ensuring all work is completed in line with company procedures and health & safety requirements
* Escalating any issues or delays to management where necessary
Qualifications
* Previous experience in an administrative, coordination, or helpdesk role
* Strong organisational skills with the ability to manage multiple tasks simultaneously
* Excellent communication skills, both written and verbal
* Good IT skills including Microsoft Word, Excel, and Outlook
* Ability to prioritise workload and work effectively under pressure
* Strong attention to detail and accuracy when managing documentation and systems
* Ability to work both independently and as part of a team
Experience within facilities management, helpdesk, or service coordination environments would be advantageous but is not essential as training will be provided.
This is a great opportunity for someone looking to join a stable Monday–Friday role within a supportive and professional environment, with the chance to develop their administrative and coordination skills further.
If you are interested, please apply now.
Viki Martyniak
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