Purpose
We lead the way in scientific analysis, research, consultancy, and training for the food, pharmaceutical, and consumer goods industries, supporting Mondelez International. The Operations Lab Support (OLS) department administers all samples arriving at RSSL, provides laboratory support to all departments, and liaises with internal and external customers.
Primary Accountabilities / Responsibilities
Technical
* Log samples accurately and timely into the Laboratory Information Management System (LIMS).
* Sub‑aliquot samples for internal and external customers following SOPs.
* Perform routine checks and calibrations of laboratory equipment.
* Manage inventory of samples, reagents, and consumables.
* Handle lab administration, glass washing, and housekeeping duties.
* Oversee disposal and archiving processes.
* Use generic and specific software packages, including LIMS and Q‑Pulse.
* Work across different laboratories and sites as required.
Communication & Influence
* Identify and implement process improvements within a team.
* Liaise with clients, commercial teams, and line management for effective communication.
* Represent RSSL professionally to internal and external customers, ensuring accurate LIMS information and high customer satisfaction.
Quality, Environment, Health & Safety (QEHS)
* Maintain safety and quality standards, including COSHH, risk assessments, and SOP compliance.
* Control client documentation and ensure current versions are supplied.
* Complete quality actions timely.
* Maintain a clean, tidy, and safe working environment.
* Understand and meet GMP, UKAS, and Home Office regulations, keeping training records accurate.
Behaviours and Competencies
* Prioritise safety, wear PPE, and encourage others.
* Communicate clearly, report issues, and document activities.
* Collaborate effectively with team members.
* Apply critical thinking to solve problems.
* Maintain organisation and cleanliness of the work area.
* Show reliability, meet deadlines, and build trust.
* Adapt to new working methods and laboratory changes.
* Pursue continuous learning and professional development.
* Exercise attention to detail to ensure accuracy and safety.
* Adhere to relevant SOPs with integrity.
Knowledge, Skills, Experience and Language Requirements
* Educated to A-level/HNC level (or equivalent) or relevant industry experience.
* Basic understanding of laboratory equipment (preferred).
* Accountability, honesty, and strong work ethic.
* Flexibility and adaptability to meet customer and business needs.
* Meticulous attention to detail and ability to follow written instructions.
* Good written and verbal communication skills.
* Self‑motivated, enthusiastic, and quick to learn.
* Well‑organised and capable of multitasking.
* Computer literacy in standard MS Office applications.
* Experience in an administrative role.
* Experience in a regulated environment.
* Fluency in English (written and spoken).
Benefits
* Opportunities for learning and development.
* Performance‑related bonus scheme.
* Contributory pension (8%–11% employer contribution).
* Life assurance.
* Employee Assistance Programme (EAP).
* Flexible benefits programme (Gym discounts, private health insurance, restaurant discounts).
Other Information
No relocation support available.
EEO Statement
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular – Scientific Administration – Science & Engineering
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