The Role
The Faculty of Science, Agriculture and Engineering are seeking to appoint an enthusiastic Education Assistant to join the SAgE Faculty Professional Services team, based within the School of Maths, Stats and Physics.
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the Northeast of England. Attracting and retaining high-calibre people is fundamental to our continued success.
Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures.
We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.
This is a full-time, open-ended (permanent) contract (37 per week). With an estimated start date of Mid-October/Early-November 2025
To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role (listed below) and evidence this with examples.
For any informal enquiries, please contact Ross Johnson via email:
For more information about the School of Mathematics, Statistics and Physics, please click
Key Accountabilities
1. Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate.
2. Work alongside the Education Team to check and update student data using University systems.
3. Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities.
4. Provide support for School events such as student induction, student social events and University and School visit days.
5. To act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions.
The Person (Essential)
Knowledge, Skills and Experience
6. Ability to manage time effectively
7. Effective planning and organisational skills with ability to solve problems
8. Flexible attitude to work demands and customers with a commitment to excellent customer service
9. Ability to work under own initiative and as part of a team
10. An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
11. Takes responsibility for meeting own targets
Attributes and Behaviour
12. A positive, proactive and professional customer focussed attitude
13. Good communication skills
14. Works in a planned and structured way
15. Uses own and others time effectively
16. Ensures that all activities are completed on time
17. Keeps fellow team members up to date with progress
18. Willing to help others and share workloads
19. Maintains flexibility in work plans to allow for changing circumstances
20. An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills
Qualifications
21. Maths and English at GCSE Level 4 or equivalent
22. Relevant work experience in an administrative or customer service setting
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28567