Description Working with clients, you will support the design, implementation and improvement of records and information management practices that help organisations reduce risk, meet regulatory obligations and improve the accessibility of trusted information. The role focuses on analysing information needs and helping to develop practical approaches for the creation, classification, storage, retrieval, retention and disposal of digital and physical records. Closely aligned with information governance, data protection, legal hold, freedom of information and wider compliance requirements, this role combines advisory work with hands-on delivery. It is suited to individuals who want to build their expertise in a commercial environment, support digital transformation, and help clients use modern technologies and AI responsibly. Requirements Experience in records management, information management or information governance, ideally within enterprise or complex organisational environments. Good understanding of records and information management principles, including classification, retention, disposal, metadata and lifecycle management. Awareness of relevant legal and regulatory requirements, including UK GDPR, Data Protection, Freedom of Information and Legal Hold considerations. Knowledge of recognised records and information management standards or frameworks such as MoReq, DoD 5015.2 or relevant ISO standards. Technical understanding of Electronic Document and Records Management solutions such as SharePoint, OpenText, Alfresco, Hyland or similar platforms. Understanding of manual and automated classification approaches, and awareness of how strong information governance supports AI initiatives. Good communication and stakeholder engagement skills, with the ability to explain information clearly to different audiences. Strong analytical, organisational and problem-solving skills, with attention to detail and a methodical approach. Ability to support project delivery, training and documentation activities. Desirable skills Experience with EDRMS or digital information platforms in delivery or support roles. Knowledge of taxonomy design, metadata models, classification schemas and information architecture. Experience in regulated, security-conscious or complex operational environments. Experience supporting change programmes, system implementations or digital transformation initiatives. Relevant records or information management qualification, certification or membership.